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Return Policy

Return Policy for Byoskill - Digital Products and Services

Return Policy

This Return Policy describes our policies and procedures on the return and refund of products and services purchased from Byoskill, a Swiss company with its registered office in Chemin de la Biolleyre 13B, 1066 Epalinges, Switzerland.

1. General Policy

As we primarily offer digital products, consulting services, and software solutions, our return policy is structured to accommodate the unique nature of these offerings while ensuring customer satisfaction.

2. Digital Products

2.1 Developer Tools and Templates

  • Return Period: 14 days from date of purchase
  • Condition: Digital products can be returned if they do not function as described
  • Process: Contact us with your order number and detailed description of the issue
  • Refund: Full refund processed within 5-7 business days

2.2 Software Solutions and Code

  • Return Period: 7 days from delivery
  • Condition: Custom software solutions may be eligible for partial refund if specifications are not met
  • Process: Technical review required to assess deliverable quality
  • Refund: Prorated based on work completed and delivered

3. Consulting Services

3.1 FinOps Services

  • Cancellation: 48-hour notice required for scheduled consultations
  • Refund Policy: Unused subscription time refunded on a prorated basis
  • Satisfaction Guarantee: If not satisfied within the first month, contact us for resolution

3.2 AWS TCO Analysis

  • Cancellation: Must be requested before analysis begins
  • Partial Delivery: Prorated refund if analysis is incomplete due to our inability to deliver
  • Completion Guarantee: Full refund if analysis is not delivered within agreed timeframe

3.3 Custom Development Projects

  • Milestone-Based: Refunds calculated based on completed milestones
  • Cancellation: 7-day notice required
  • Deliverables: Completed work remains your property regardless of project status

4. Training and Mentoring Services

4.1 Training Sessions

  • Cancellation: 24-hour notice for individual sessions
  • Rescheduling: Free rescheduling up to 2 times per booking
  • Refund: Full refund for cancellations with proper notice

4.2 Mentoring Programs

  • Trial Period: First session serves as a trial period
  • Cancellation: Can be cancelled after any session with 48-hour notice
  • Refund: Unused sessions refunded within 14 days of cancellation

5. OnlyWine Products

5.1 Physical Products (Dropshipped via Shopify + Printify)

  • Return Period: 30 days from delivery
  • Condition: Items must be unused and in original packaging
  • Shipping: Return shipping costs borne by customer unless item is defective
  • Process: Contact us first for return authorization
  • Fulfillment: Products are printed on-demand and shipped by Printify through our Shopify store
  • Return Address: Returns processed through Printify’s network - specific return address provided upon authorization

5.2 Digital Wine Guides and Materials

  • Return Period: 14 days from purchase
  • Condition: Must demonstrate technical issues or significant content discrepancies
  • Refund: Full refund for legitimate technical issues

6. Return Process

6.1 How to Request a Return

  1. Email us at: contact@byoskill.com
  2. Include:
    • Order number (Shopify order # for physical products, or invoice reference for services)
    • Product/service name
    • Reason for return request
    • Supporting documentation (if applicable)
    • For physical products: Specify if ordered through OnlyWine Shopify store

6.2 Response Time

  • We will acknowledge your return request within 24 hours
  • Return approval or denial communicated within 48 hours
  • Refund processing begins immediately upon approval

7. Refund Methods

7.1 Payment Method

  • Refunds processed using the same payment method as the original purchase
  • Bank transfers for Swiss customers (CHF accounts)
  • PayPal or Stripe refunds for international customers

7.2 Processing Time

  • Digital Products: 1-3 business days
  • Services: 5-7 business days
  • Physical Products (Shopify/Printify): 7-14 business days after item return and processing by Printify

8. Non-Refundable Items

The following items and services are not eligible for returns:

  • Custom consulting work that has been completed and delivered
  • Digital products that have been downloaded and used extensively
  • Services that have been fully rendered
  • Gift cards and promotional credits
  • Products purchased with significant discounts (>50% off) unless defective
  • Print-on-demand products that have been personalized or customized through Printify (unless defective)

9. Damaged or Defective Products

9.1 Digital Products

  • Contact us immediately if digital products are corrupted or incomplete
  • We will provide replacement files or full refund
  • No time limit for reporting technical defects

9.2 Physical Products (OnlyWine via Shopify/Printify)

  • Report damage within 48 hours of delivery
  • Provide photos of damaged items and packaging
  • We will coordinate with Printify (our print-on-demand partner) for replacement or refund
  • Shopify order number required for processing

10. Dispute Resolution

10.1 Swiss Law

  • All disputes governed by Swiss consumer protection law
  • Local mediation services available for Swiss customers

10.2 Customer Service

  • We strive to resolve all issues amicably
  • Contact our customer service team for any concerns
  • Escalation to management available if needed

11. Changes to Return Policy

We reserve the right to update this return policy at any time. Changes will be communicated via:

  • Email notification to registered customers
  • Website announcement for 30 days
  • Updated policy effective date clearly marked

12. Contact Information

For all return requests and questions:

Email: contact@byoskill.com
Subject Line: “Return Request - [Order Number]“
Address: Chemin de la Biolleyre 13B, 1066 Epalinges, Switzerland

Business Hours:

  • Monday - Friday: 9:00 AM - 6:00 PM (CET)
  • Response within 24 hours during business days

13. Customer Satisfaction Guarantee

At Byoskill, customer satisfaction is our priority. If you’re not satisfied with your purchase, we encourage you to contact us. We will work with you to find a fair and reasonable solution, even if it falls outside the standard return policy terms.

Last updated: January 2025

This return policy complies with Swiss consumer protection laws and EU distance selling regulations for applicable transactions.